Employee Benefits Operations Director Orlando

Orlando , FL $100,000.00 - $150,000.00 / Annual

Description

Client is seeking a Benefits Operations Director. In this leadership role, you will oversee the Employee Benefits team, manage key client relationships, and ensure exceptional customer service delivery while leading workflow, technology, and team development.

Key Responsibilities:
Lead and mentor the Employee Benefits service team, fostering a collaborative, high-performance culture focused on exceptional customer service

Manage day-to-day client servicing workflow, ensuring efficiency and best-practice adherence

Oversee hiring, training, and professional development to enhance team capabilities

Understanding of client account management including marketing, quoting, and renewal processes

Ensure seamless client communication and service delivery across all touchpoints

Optimize use of agency management systems and technology


What We're Looking For:
5+ years of Benefits Account Management with leadership experience (ideally 2+ years) managing and developing service teams

Customer service excellence with proven ability to build and maintain strong client relationships

Marketing and quoting expertise - comfortable presenting to clients and securing competitive coverage

Agency management system proficiency

Strong communication and team-building skills

Process-oriented mindset with attention to detail and workflow optimization


What We Offer:
Competitive compensation/benefits package

Hybrid work schedule (4 days in-office, 1 remote)

Collaborative team environment


About Criterion Executive Search, Inc.

For 44 years Criterion Executive Search has been recognized as one of the nation’s leading executive staffing and recruiting firms. As one of Tampa, FL first recruiting & staffing agencies we have been privileged to work with leading companies throughout the state of Florida. Those same strategic partnerships have allowed us to perfect our personalized, life-cycle approach to placing the ideal candidates with their ideal companies.

Our innovative individualized placement strategies allow us to match Insurance professionals with companies throughout the country, and beyond. Each of our job placement specialists has a minimum of two years in the recruiting industry and an average of nearly 15 years of experience. Each recruiter has their own, personal, and direct experiences within their specialization.

You may expect complete confidentiality at all times during the hiring process; a key element to the success of our business. In today's age we understand that our client's privacy is of the utmost importance.

Contact the Criterion Executive Search office to speak with a recruiter about this job now or find out more about other job placement opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

©2025 Criterion Executive Search. An Equal Opportunity Employer. Veteran Owned.


Job Id Number : 11208
Staffing Industry : Insurance
Contact David James in our Tampa, FL office for questions or to apply for the Employee Benefits Operations Director Orlando job today;

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